Support
Hit a snag? We'll sort it out. Email us with what went wrong and we'll get back to you within a day or two.
What to include
- The log file. Aether writes one to your desktop every session (named like aether_20260830.log). This shows exactly what happened.
- Your OS and Adobe apps. Which version of Aether you're running, macOS or Windows, and which Adobe apps were involved.
- What happened. A quick description of what went wrong or what you were trying to do.
- Your order number. If it's a license, refund, or billing question.
What we handle
Bugs or crashes, license activation, refund requests, and multiseat or enterprise questions. If your question is about how to use Aether, check the User Guide first — it usually has the answer.