Refund Policy
Last updated August 31, 2026
How refunds work depends on which licence you bought. Either way the goal is the same: if Aether doesn't work for you, we make it right.
This policy is part of our Terms of Service. Aether is sold through Lemon Squeezy, so any refund we approve goes back to your card or account through them, usually within a few business days.
1. What a refund covers
A refund is for when Aether can't do its job: it fails to back up your setup, or fails to restore it. If you've run it properly, with admin access and your Adobe apps in their standard folders, and it still won't work, send us your logs. If we can't fix the failure, you get a refund.
The details depend on which licence you have, so check yours below.
2. Perpetual and one-month personal licences
You've got 7 days from your purchase to report a failure. Send us what happened and the log file that shows it. If we can't fix it, we refund you.
3. Multiseat and enterprise licences
Buy one personal licence first and run a real migration with it, so you know Aether works on your machines before you scale up. When you're ready for more seats, buy the multiseat licence and mention that first order, and we credit what you already paid toward it.
If something breaks later, tell us. We'll work on it with you directly.
4. Odd situations
Something these rules don't cover? Email us anyway. We read every refund request ourselves, and we'd rather do the fair thing than point at a policy.
5. How to request one
Email us at hello@satysat.com with your order number, or the address you bought with, and tell us what went wrong.