Privacy Policy

SatySat is a sole individual, not a registered company, operating from Mexico. For the purposes of data-protection law, SatySat is the “data controller” / “responsible party” for the limited personal information described in this policy.

For payment information, our Merchant of Record, Lemon Squeezy, is the party responsible; see “Purchases and payment” below. You can contact us about privacy at hello@satysat.com.

Aether is a desktop program. When you run it, it reads the settings, preferences, presets, plugins, extensions, scripts, and related files of the supported Adobe applications installed on your computer, and it writes those items back during a restore. All of this processing happens locally, on your machine.

Aether does not upload, transmit, stream, or otherwise send your files, settings, or the contents of your backups to us or to anyone else. We cannot see them. We run no analytics on your files, and Aether does not include crash reporting, usage tracking, or telemetry.

The backup that Aether creates is an ordinary archive file saved wherever you choose. Its contents are yours and stay under your control. Anyone with access to that file can read what is in it, so store and transfer it as carefully as you would any other sensitive backup.

The Site is a static informational website. It sets no cookies. It runs no analytics, advertising, session-recording, fingerprinting, social-media, or other third-party tracking scripts. Web fonts are served from the Site itself rather than fetched from a third-party font provider, so visiting the Site does not share your visit with one.

Like almost all websites, the Site is served by a hosting provider that may automatically record standard technical information in server logs, such as your IP address, browser type, the pages you request, and the date and time. This is kept for security, debugging, and reliability. We do not use this information to identify you or to build a profile, and we do not combine it with your purchase information.

Aether is sold through Lemon Squeezy, which acts as our reseller and Merchant of Record. When you buy a licence, you provide your information directly to Lemon Squeezy, and Lemon Squeezy collects and processes the data needed to complete the sale. That typically means your name, email address, billing address, country, the payment-method details you enter, and transaction metadata such as your IP address for fraud prevention. Lemon Squeezy’s handling of that data is governed by the Lemon Squeezy Privacy Policy.

We never receive or store your full payment-card number or equivalent payment credentials. After a completed purchase, Lemon Squeezy provides us with a limited set of order information: your name, your email address, your country, the product and licence purchased, and the order identifier. We use this to deliver your licence, provide support, honour refunds, and keep the sales records we are required to keep.

If you email us, whether for support, a refund request, a multiseat quote, or anything else, we receive your email address and whatever you include in your message, and we keep that correspondence so that we can help you and refer back to it if you contact us again.

We use the limited personal information we hold only to:

1. deliver your licence key and give you access to Aether and its updates;
2. provide customer support and respond to your messages;
3. process and document refunds, and handle billing questions with Lemon Squeezy;
4. keep accounting and tax records as required by law; and
5. detect, prevent, and address fraud, abuse, or security issues.

We share personal information only in these limited situations:

1. with Lemon Squeezy, as our Merchant of Record and payment processor, as described above;
2. with service providers that host the Site or help us operate it, strictly on our instructions and only as needed;
3. if required by law, for example to comply with a valid legal request, or to establish, exercise, or defend a legal claim; and
4. in connection with a transfer of the Aether product to a new owner, in which case we will require the recipient to honour this policy.

We are based in Mexico, and Lemon Squeezy operates internationally with infrastructure in the United States and elsewhere. Your information may therefore be processed in countries other than the one where you live, whose data-protection laws may differ from yours. Where required, we and Lemon Squeezy rely on appropriate safeguards for such transfers.

We keep the information we hold to a minimum, and we protect it with reasonable administrative and technical measures appropriate to its sensitivity and to the fact that it is limited to order and contact details. No method of storage or transmission is completely secure, and we cannot guarantee absolute security. Payment data is handled entirely within Lemon Squeezy’s systems.

We keep order and licence records for as long as needed to support you and for the period required by applicable accounting and tax rules, after which they are deleted or anonymised. Support correspondence is kept only for as long as it is useful for reference, and then deleted.

Depending on where you live, you have some or all of the following rights over your personal information: to know what we hold and get a copy of it; to have it corrected; to have it deleted; to restrict or object to certain processing; and to data portability.

Under Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), these are known as your “ARCO” rights (Access, Rectification, Cancellation, and Opposition), and you may also withdraw consent. If you are in the European Economic Area or the United Kingdom, you have equivalent rights under the GDPR / UK GDPR, including the right to lodge a complaint with your supervisory authority. If you are a California resident, you have rights under the CCPA/CPRA, including the right not to be discriminated against for exercising them; note that we do not “sell” or “share” personal information as those laws define those terms.

To exercise any of these, email us at hello@satysat.com from the address associated with your purchase, and we will respond within the time your law requires. Requests that concern payment information should be directed to Lemon Squeezy as the party responsible for that data.

Aether and the Site are intended for professionals and hobbyists working with Adobe software, and are not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page and, for material changes, note them on the Site. Changes take effect when posted.

For any question about this policy or your personal information, email hello@satysat.com.